Find your way through the Quality Jungle

Introduction to Quality Standards and Frameworks.  How they relate to each other and how any internal standards map with other models.

Sheila Fraser's commitment to and knowledge of quality models and organisational tools is unsurpassed by anyone I have met working in the not for profit sector to date. Her wealth of knowledge of the subject and her boundless energy and enthusiasm as well as the support and advice she has given us have been key in encouraging our organisation to review the way in which we understand and approach quality